NettPortal
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PPPoE Grace Period

Give MikroTik PPPoE customers a few extra days of access after their data and/or time limits are reached — so they can renew or top up before NettPortal disconnects their session. This is an organization-wide PPPoE setting, not a Hotspot / voucher feature.

In plain language

Without grace: when a PPPoE plan hits its data cap or expiry, RADIUS marks the customer inactive and kicks the session. With grace (e.g. 3 days): they stay online a little longer and see a portal banner to renew.

Not the same as Free Access (open Hotspot Wi‑Fi), Promotions (checkout discounts), or Outage Compensation (credit after downtime — which can also extend grace when present).

Where to find it

  1. Open PPPoE → Grace Period (between Profiles and Settings in the PPPoE sidebar).
  2. Needs editSettings (same family as PPPoE Settings). PPPoE must be enabled; MikroTik fleets show this menu.
  3. Related: usage warnings live under PPPoE → Settings (alerts before limits; grace is after).

How to configure

  1. Click Set Grace Period.
  2. Choose Grace period (days): Disabled (0), or 1, 2, 3, 5, 7, 10, 14, 21, or 30 days.
  3. Choose Apply grace period to:
    • Data & time limits (recommended) — grace after data exhausted and/or plan duration ends
    • Data limit only — only when data is exhausted
    • Time limit only — only when plan duration ends
  4. Save. The page shows the current setting and a list of Customers in Grace Period (type, days left, grace ends, View).

Grace is org-wide — not per package. Packages still define the data/time limits; grace decides what happens after those limits.

What happens when grace starts and ends

During grace

RADIUS keeps accepting the customer. The session stays up. The customer portal can show “You are in grace period” with how many days left to renew. There is no dedicated “entered grace” SMS — usage alerts (if enabled in PPPoE Settings) are separate and fire earlier.

When grace ends (or days = 0)

NettPortal marks the customer inactive, clears usage/grace tracking fields, and best-effort disconnects the MikroTik PPPoE session. Renewing or purchasing a package clears grace and reactivates them.

Important caveats

  • PPPoE only — Hotspot vouchers do not use this page.
  • Disabled (0 days) means immediate disconnect when limits are hit.
  • Data grace end time is set when the limit is first exceeded (now + N days). Changing the org setting later does not rewrite existing customers already mid-grace.
  • Outage Compensation time credits can extend package expiry and grace when grace is present.
  • Not related to platform subscription billing “grace” or SMS overdue notices.

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